Go Night Night -
Terms and Conditions

Welcome to Go Night Night! These terms and conditions outline the rules and regulations for the use of our online baby and toddler sleep consulting services. By accessing or using our website and services, you accept and agree to comply with these terms. Please read them carefully.

1. General Terms

a. The term "Go Night Night" or "us" or "we" refers to the owner of the website and the baby and toddler sleep consulting services offered. b. The term "you" refers to the user, client, or viewer of our website and services. c. By using our website and services, you represent that you are at least 18 years old or have obtained parental or guardian consent to use our services.

2. Consultation Services

a. Go Night Night provides online baby and toddler sleep consulting services aimed at assisting parents and caregivers in establishing healthy sleep habits for their children.

b. The information provided by Go Night Night, including but not limited to articles, recommendations, and advice, is intended for general informational purposes only and should not replace professional medical advice or consultation.

c. While Go Night Night strives to provide accurate and up-to-date information, we do not guarantee the completeness, reliability, or suitability of the content provided.

d. At Go Night Night, my approach to sleep consulting is centred around fostering lifelong healthy sleep habits and promoting positive attachment relationships between parents and their children.

e. My primary focus is on implementing gentle and nurturing routines and techniques that address the emotional needs of the child, ensuring a sense of security during sleep.

f. My goal is to thoroughly understand your unique family dynamics and preferences in order to develop a customized plan that aligns with your philosophical beliefs and objectives. As a trained and certified/accredited FEDANT Child Sleep Consultant, I bring expertise in sleep consulting techniques. g. It is important to note that I am not medically trained, and therefore, I do not provide medical diagnoses. Nonetheless, I can assist in identifying potential sleep disorders and will recommend seeking medical support when necessary.

3. Medical Disclaimer: 

a. The recommendations provided during this consultation is not a substitute for medical advice.  The advice is intended for use with children without diagnosed medical conditions or undiagnosed symptoms. Always seek advice from a medical professional regarding any concerns about your child’s health. It is recommended to obtain your Doctors permission before using any of the behavioural strategies provided. 

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4. Package contents:

Sleep training packages are labelled as foundation, essentials and fundamentals across all age ranges. The packages differ on contents rather than age.

Foundation packages include: -

- Initial discovery of child's current health and wellbeing

- A comprehensive assessment of sleep habits and patterns

- An environment assessment to ensure conduciveness to sleep

- A discovery call to assess sleep, goals, and expectations – No longer than 1 hour

- An individualised sleep plan within 72 hours

- An implementation call to discuss recommended strategy – No longer than 2 hours

- A weekly call of 60 minutes to discuss progress over 3 weeks –

- Email support (Mon - Fri)

Essentials packages includes: -

- Initial discovery of child's current health and wellbeing

- A comprehensive assessment of sleep habits and patterns

- An environment assessment to ensure conduciveness to sleep

- A discovery call to assess sleep, goals, and expectations - No longer than 1 hour

- An individualised sleep plan within 72 hours

- An implementation call to discuss recommended strategy – No longer than 2 hours

- Calls every other day to discuss progress and support – 30 minute calls

- Email support, Messenger and WhatsApp support for 2 weeks

- Online sleep log to complete between calls

- A goodbye kit for onward progress and support

Fundamentals packages include: -

- Initial discovery of child's current health and wellbeing

- A comprehensive assessment of sleep habits and patterns

- An environment assessment to ensure conduciveness to sleep

- A discovery call to assess sleep, goals, and expectations - No longer than 2 hour

- An individualised sleep plan within 48 hours

- An implementation call to discuss recommended strategy - No longer than 2 hours

- Recommendations for sleep friendly routines & environments

- Tools and resources to create a supportive environment

- Education on the science and importance of healthy sleep

- Daily 30-minute supports/follow up calls for three weeks

- Guidance and troubleshooting on common challenges

- Online sleep log to complete between calls

- Daily Email. Messenger and WhatsApp support for 4 weeks

- 2 Follow up/check in support calls over the next 12 months

- Goodbye Kit guidance and tips for going forward

5. Client Responsibility

a. As a client, you are responsible for providing accurate and complete information about your child's sleep habits, health, and any relevant background information.

b. You acknowledge that the success of the sleep consulting program is dependent on your commitment, consistency, and active participation in implementing the strategies and recommendations provided by Go Night Night.

c. Sleep plans alone do not improve sleep; the parent’s role is important in following through suggested approaches and strategies with consistency to provide the greatest potential for change. I do not provide guarantees that I can resolve all sleep problems.

c. Go Night Night cannot be held responsible for any results or outcomes that may arise from your failure to follow the provided recommendations or instructions.

6. Confidentiality

a. Go Night Night respects your privacy and the confidentiality of your personal information and consultations. We will handle your data in accordance with our Privacy Policy.

b. You agree to maintain the confidentiality of any proprietary information or materials provided by Go Night Night, including but not limited to sleep plans, resources, and strategies.

c. You shall not disclose, reproduce, distribute, or modify any proprietary information without prior written consent from Go Night Night.

d. Breach of this element of my confidentiality will result in termination of our agreement & contract.

7. Illness

a. In case of illness: If your child becomes unwell, the consultation/chat can still go ahead as sleep work does not need to start on the day of the chat/consultation; however, if the illness is severe which puts additional stress on parents the consultation / chat can be postponed to a later date – please let me know asap.

b. In case of illness – If I do become unwell – I’ll provide you with good notice and reschedule your consultation/ chat.

8. Payments and Refunds

a. The fees for Go Night Night's services are clearly stated on our website and are subject to change without notice.

b. Fees are displayed in local currency and as subject to change based on exchange rates versus Great British Pound, GBP (£).

b. Payments for Go Night Night services are processed securely through our designated payment gateways. By providing your payment information, you authorize us to charge the agreed-upon fees.

c. Go Night Night does not guarantee any specific results, and therefore, we do not offer refunds for services rendered.

9. Intellectual Property

a. The content, materials, and resources provided by Go Night Night, including but not limited to text, images, videos, and logos, are protected by copyright and other intellectual property laws.

b. You may not reproduce, distribute, modify, or create derivative works based on our content without prior written permission from Go Night Night.

10. Limitation of Liability

a. Go Night Night and its owners, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services or website.

b. We do not warrant that our services will meet your expectations, be uninterrupted, or error-free. Any reliance you place on the information provided is at your own risk.

11. Termination

a. Go Night Night reserves the right to suspend or terminate your access to our services and website, at our sole discretion, without prior notice or liability, for any reason whatsoever.

12. Cancellation policy

Once the initial sleep training consultation has begun, fees are non-refundable. In the event that you need to cancel before your initial consultation, if the cancellation occurs within 24 hours prior to the scheduled appointment, a 50% charge will be applied based on the original package fee.

13. Governing Law and Jurisdiction

a. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Changes to Terms and Conditions

a. Go Night Night may modify or update these terms and conditions from time to time. The updated version will be posted on our website, and it is your responsibility to review these terms periodically.

By using Go Night Night’s website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use our services or website.

Last updated: 4th June 2023